Returning something.

You have 30 days from delivery to return anything for a full refund. The piece needs to be in its original condition — unused, undamaged, and with its original packaging where possible.

This 30-day window is more generous than your statutory right under UK law (which is 14 days). We extend it because we'd rather you take the time to be sure than rush a decision.

Under the UK Consumer Contracts Regulations 2013, you have a statutory right to cancel any order within 14 days of receiving it, without giving a reason.

To cancel within this period, write to us at help@ensolighting.com with your order number. You'll have a further 14 days from notifying us to return the goods.

This is your legal minimum. Our own returns window (above) is 30 days, so in most cases there's no need to exercise the statutory right specifically — you can return for any reason within 30 days.

Returns are simple:

• Write to us at help@ensolighting.com with your order number and a quick note on what you'd like to return and why.
• We'll reply within one working day with a returns address and any instructions specific to the piece you're returning.
• Re-pack the item carefully in its original box if you have it, or something equivalent — these are fragile things and we want them to make the journey back in one piece.
• Ship it back via a tracked, insured service. Keep your proof of postage until your refund is processed.

We don't have a printable returns label or pre-paid system at the moment. We may add one as the business grows.

Change of mind: you cover return shipping. We'd recommend a tracked, insured service — these are fragile pieces and you'll want proof of delivery and protection if something happens in transit.

Faulty, damaged, or wrong item received: we cover return shipping. Let us know first and we'll arrange it.

Once we receive your return and confirm it's in the expected condition, we'll process your refund to the original payment method.

Refunds typically appear in your account within 5–10 working days of processing, depending on your card issuer or payment provider.

You'll get an email confirmation when the refund has been issued.

We do everything we can to pack pieces safely, but accidents happen in transit.

If your order arrives damaged:

• Write to us at help@ensolighting.com within 48 hours of delivery.
• Include photos of the damage (the item, the box, and the packaging inside) so we can support your claim with the carrier.
• We'll arrange a replacement or full refund at no cost to you, and we'll cover return shipping if we need the damaged item back.

Don't worry about working through this on your own — we deal with the carrier on your behalf.

Every piece we sell comes with a manufacturer's warranty, which varies by maker — typically one to five years against manufacturing defects. The product page tells you which applies to each piece.

If something develops a fault within its warranty period, write to us at help@ensolighting.com with your order number, a description of the issue, and photos if relevant. We'll deal with the maker on your behalf so you don't have to.

A few categories of item are non-returnable, in line with consumer law:

• Bespoke or made-to-order pieces — anything custom-made or modified to your specification.
• Items used or installed — once a fitting has been wired or installed, it generally can't be returned unless faulty.
• Items missing original packaging where required — for items where we've made this clear at point of sale.

If any of these apply to your order, we'll flag it before you complete checkout. If you're unsure, write to us first.