Getting your order to you.

We hold no warehouse stock. When you order, we place that order with the European workshop that makes the piece — so each light is finished for you rather than pulled off a shelf.

Standard lead time: 10–14 working days from order to delivery. A few made-to-order pieces take longer; where that's the case the product page shows its own estimate, and that estimate is the one that applies.

Once your order leaves the workshop it travels on a tracked service, typically arriving within 2–3 working days of dispatch. That transit time is already included in the 10–14 day estimate above.

Free on UK mainland orders over £75.

Under £75, delivery is a flat £7.95, whatever you order. No surprises at checkout.

We currently ship to UK mainland addresses only as our default service.

Northern Ireland, the Channel Islands, the Isle of Wight, the Isle of Man, and the Scottish Highlands and Islands may carry a delivery surcharge or a slightly longer delivery time, calculated at checkout based on your postcode.

We don't yet ship internationally. We're working on it — if you're outside the UK and there's a piece you'd love, write to us and we'll see what we can do.

You'll get an email with a tracking number and a link the moment your order leaves us. Most carriers update tracking every few hours.

If you haven't received a tracking email within 24 hours of ordering on a working day, check your spam folder first. If it's not there, write to us at help@ensolighting.com and we'll resend it.

Most of our pieces are delicate by nature. When your delivery arrives, please:

• Inspect the outer packaging before signing for it. If it shows visible damage, note this clearly with the driver or refuse the delivery and let us know.
• Open and check the contents within 48 hours of delivery, even if you're not ready to install or unpack fully.
• If anything is damaged, missing or incorrect, write to us at help@ensolighting.com within 48 hours with photos. We'll sort it.

For larger items, we may use a two-person delivery service. The carrier will contact you to arrange a convenient time.

Most carriers will attempt re-delivery, leave with a neighbour, or hold at a local depot or collection point. Tracking will tell you what's happened and what to do next.

If a parcel is returned to us because no one was available across multiple delivery attempts, we'll be in touch to arrange re-dispatch (a re-delivery fee may apply).